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Service Concept

“Customer First, Service Foremost” is China Telecom’s service philosophy and important core value. China Telecom is dedicated to providing you with excellent customer service. To improve our customer service quality and to enhance our customer service management, we formally upgraded and established the China Telecom Global Customer Service Hotline on 1 November 2011, so as to provide our global customers with daily 24-hour support, including service enquiries, technical support, fault reporting, and the filing of complaints and suggestions, and to fully show our determination to provide you with the most professional, precise, efficient and comprehensive services.

Customer Charter

To ensure that we provide our customers with the highest standard of communication services, we have crafted this charter, aiming to give our customers a better understanding of the standard of service and commitment they can expect from us  

CS Information

China Telecom Global awarded 2013 Global Support Services of the Year (Telecommunications)

14 June 2013, Hong Kong - Mr Ou Yan, Executive Vice President of Corporate Strategy, Products and Marketing of China Telecom Global Limited (CTG), attended the Asia Pacific Customer Relationship Excellence (CRE) Awards Dinner Ceremony organized by the Asia Pacific Customer Service Consortium (APCSC) to receive the 2012 Global Support Services Award for Global Telecom Provider of the Year on behalf of CTG.  

CS Hotline
Singapore international toll-free hotline:
1800-852-3100
Japan international toll-free hotline:
0034-800-100255
Vietnam international toll-free hotline:
1800-555580
Australia international toll-free hotline:
1800-739140
UK customer service hotline:
44(0)2075368373
China customer service hotline:
4008-852310
You can also contact our customer service staff via email or fax.
E-MAIL: cs@chinatelecomglobal.com (for general enquiries)
global.noc@chinatelecomglobal.com (for reporting faults)
FAX:
(852) 30140866
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