Products - China Telecom Global

SERVICE INTRODUCTION

Service Concept

"Customer First, Service Foremost" is China Telecom's service philosophy and important core value. China Telecom is dedicated to providing you with excellent customer service. To improve our customer service quality and to enhance our customer service management, we formally upgraded and established the China Telecom Global Customer Service Hotline on 1 November 2011 so as to provide our global customers with daily 24-hour support, including service enquiries, technical support, fault reporting, and the filing of complaints and suggestions, and to fully show our determination to provide you with the most professional, precise, efficient and comprehensive services.

Customer Charter

To ensure that we provide our customers with the high est standard of communication services, we have crafted this charter, aiming to give our customers a better understanding of the standard of service and commitment they can expect from us...

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CS Information

"Customer First, Service Foremost"is China Telecom's service philosophy and important core value. China Telecom is dedicated to providing you with excellent customer service. To improve our customer service quality and to enhance our customer service management, we formally upgraded and established the China Telecom Global Customer Service Hotline on 1 November 2011 so as to provide our global customers with daily 24-hour support, including service enquiries, technical support, fault reporting, and the filing of complaints and suggestions, and to fully show our determination to provide you with the most professional, precise, efficient and comprehensive services.

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